Refund policy

At Snyffer Store, we want you to be happy with your purchase. Please read the following Return & Refund Policy carefully before placing an order.

This policy applies to purchases made through snyffer.ch.

🕐 Returns

Eligible products may be returned within 7 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in the same condition in which it was received
  • Be complete and undamaged
  • Be returned in its original packaging, where applicable
  • Include all accessories, inserts, labels, or other items originally supplied with the product

Before returning an item, please contact us at hello@snyffer.ch with your order number and reason for the return.

Please do not send a return before contacting us. We will provide you with the appropriate return instructions and return address.

🚫 Non-Returnable Products

Due to the nature of certain products, returns are not accepted for:

  • Sealed Trading Card Game products, including booster boxes, booster packs, displays, decks, collection boxes and similar sealed products
  • Trading cards, singles and graded cards, including PSA and other professionally graded cards
  • Pre-order products
  • Customized or personalized products
  • Digital products or digital content
  • Products that have been opened, used, altered or damaged after delivery
  • Products that are no longer in their original condition

These exclusions do not affect your rights if an item was incorrectly supplied, materially defective, or damaged due to circumstances for which Snyffer Store is responsible.

📦 Pre-Orders

Pre-orders are considered binding once the order has been placed and are not eligible for cancellation or return due to a change of mind.

Release dates and estimated arrival dates shown on our website are based on information available at the time of purchase and may change due to manufacturers, distributors, shipping providers, customs procedures or other circumstances outside our control.

A delay in the expected release or delivery date does not automatically entitle the customer to cancel a pre-order.

If Snyffer Store is unable to supply a pre-ordered product, the affected product will be refunded.

🚚 Return Shipping

Unless the return is caused by an error on our part or an eligible defective product, return shipping costs are the responsibility of the customer.

We strongly recommend using a trackable shipping method when returning an item. Snyffer Store cannot be held responsible for return shipments that are lost or damaged before reaching us.

If we sent you the wrong product or an eligible product is defective, we will provide appropriate instructions and cover reasonable return shipping costs where applicable.

Original shipping charges are generally non-refundable unless the return results from an error on our part.

💰 Refunds

Once your return has been received, we will inspect the product and confirm whether the return meets the conditions of this policy.

If approved, the refund will normally be issued to the original payment method.

Please note that processing times may vary depending on your payment provider or financial institution. It may therefore take several business days for the refunded amount to appear in your account.

We reserve the right to refuse a refund or reduce the refunded amount if a returned product does not meet the return conditions described above.

❌ Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at hello@snyffer.ch.

Cancellation requests can only be considered before the order has been processed or shipped. Once an order has entered fulfillment or has been shipped, it can no longer be cancelled and the applicable return conditions will apply.

Pre-orders cannot normally be cancelled.

Where a cancellation is accepted, Snyffer Store may deduct payment-processing or other non-refundable transaction costs actually incurred in connection with the cancelled order, where permitted by applicable law (between 5 and 10%)

🛠️ Damaged, Defective or Incorrect Items

Please inspect your order as soon as possible after delivery.

If you receive an item that is incorrect, materially defective, or damaged during delivery, please contact us at hello@snyffer.ch within 7 days of receiving the order.

Please include:

  • Your order number
  • A description of the problem
  • Clear photographs of the affected product
  • Photographs of the shipping packaging if the parcel arrived damaged

Please keep the product and all original packaging until we have reviewed your claim.

Depending on the circumstances and product availability, we may offer a replacement, refund, partial refund or another appropriate solution.

🎴 Trading Cards & Condition

For individual trading cards and graded cards, minor variations in centering, print quality, surface, edges, corners or other manufacturing characteristics may occur.

Unless a specific condition has been expressly guaranteed in the product description, such manufacturing variations do not automatically constitute a defective product.

For graded cards, the condition and grade assigned by the relevant grading company are considered part of the product description.

📬 Contact

For return, refund, cancellation or damaged-order enquiries, please contact:

Snyffer Store
📧 hello@snyffer.ch

Please include your order number whenever possible so that we can assist you more quickly.

Last updated: September 2026