Versand
Snyffer Store – Switzerland & Liechtenstein 🇨🇭🇱🇮
Snyffer Store currently ships exclusively to Switzerland and Liechtenstein. We do not currently offer shipping to other countries.
This Shipping Policy applies to all orders placed through snyffer.ch.
📦 1. Order Processing
Orders are normally processed and dispatched within 1 business day after payment has been confirmed.
Orders placed on weekends or public holidays will normally be processed on the next business day.
During periods of unusually high order volume, special releases, promotions or other exceptional circumstances, processing may take slightly longer.
Pre-order products are excluded from the standard processing time and will be shipped according to their respective availability or release information.
🚚 2. Shipping Methods & Costs
Available shipping methods and their respective prices are displayed at checkout.
Shipping costs are calculated automatically based on the selected delivery method and the contents of your order.
Orders qualifying for an applicable free-shipping promotion will automatically receive the corresponding shipping option at checkout.
⏱️ 3. Estimated Delivery Times
After dispatch, the usual delivery times are approximately:
- Priority: 1–2 business days
- Economy: 2–3 business days
Delivery times are estimates and not guaranteed delivery dates.
Delays may occasionally occur due to the shipping carrier, public holidays, weather conditions, unusually high parcel volumes or other circumstances outside our direct control.
📫 4. Tracking
For shipping methods that include tracking, you will receive a shipping confirmation containing your tracking information once your order has been dispatched.
Tracking information may take some time to become active after the shipment has been handed over to the carrier.
If a shipment is marked as delivered but you cannot locate it, please first check your mailbox, parcel compartment and other usual delivery locations.
If you are still unable to locate the shipment, contact us at hello@snyffer.ch and we will assist you with the next steps.
📍 5. Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please check your shipping information carefully before completing checkout.
If you notice an error after placing your order, contact us as soon as possible at hello@snyffer.ch. We will try to update the address if the order has not yet been dispatched.
Snyffer Store cannot guarantee that an address can be changed once an order has entered the fulfillment or shipping process.
Additional shipping costs resulting from an incorrect or incomplete address provided by the customer may be charged to the customer.
↩️ 6. Undeliverable & Returned Parcels
If a parcel is returned to us because it could not be delivered — for example, due to an incorrect or incomplete address, an unclaimed shipment or another circumstance attributable to the recipient — we will contact you once the parcel has been returned.
If you request the order to be shipped again, additional shipping charges may apply.
⚠️ 7. Lost, Delayed or Damaged Shipments
We carefully package all orders to help protect them during transportation.
Once a shipment has been handed over to the delivery provider, circumstances outside our direct control may occasionally cause delays, loss or transportation damage.
If your parcel appears to be significantly delayed or lost, please contact us at hello@snyffer.ch with your order number so that we can review the tracking information and, where appropriate, initiate an investigation with the carrier.
If your order arrives visibly damaged, please:
- Take clear photographs of the parcel before opening it, where possible
- Photograph the shipping label and any visible damage
- Photograph the damaged products and internal packaging
- Keep the shipping box and all packaging materials
- Contact us as soon as possible at hello@snyffer.ch
Please do not dispose of the packaging until the case has been reviewed, as it may be required as evidence for a carrier claim.
Any statutory rights you may have are unaffected.
🏠 8. Local Pickup – Zofingen (AG)
Local pickup is available in Zofingen, Canton Aargau, by appointment.
To use local pickup:
- Select “Pick up” as your delivery method at checkout.
- Wait until you receive confirmation that your order is ready for collection.
- Arrange your pickup appointment with us.
⚠️ Please do not arrive without an appointment.
Our pickup location is not a walk-in retail store, and collections are only possible at an agreed time.
There are no shipping charges for local pickup orders.
🎴 9. Pre-Orders
Orders containing pre-order products will be shipped according to the estimated availability stated on the respective product page.
Release and arrival dates are estimates and may change due to manufacturers, distributors, transportation, customs or other circumstances outside our control.
If an order contains both in-stock and pre-order products, the order may be held until all products are available for shipment unless otherwise agreed.
📧 Contact
If you have any questions regarding shipping, delivery or local pickup, please contact:
Snyffer Store
📧 hello@snyffer.ch
Please include your order number whenever possible so that we can assist you as quickly as possible.
Last updated: September 2026